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Problems remain for some Austin Water customers after boil water advisory is lifted
Although the citywide boil water advisory was lifted on Tuesday, many Austin Water customers still face problems in the wake of the winter storm.
AUSTIN, Texas – The boil water advisory for the entire Austin service area was lifted on Tuesday, but some residents don’t even have water to boil.
Fiona Zhu and her husband said their resort told them they were having problems with the plumbing. “Their pipe broke or something and they’re trying to fix it. They sent five or six teams of plumbers. Their worker said the pipes don’t hold. If they don’t hold, you don’t. have no luck until tomorrow, â€said Timothy Donnelly, Zhu’s husband.
They said Tuesday afternoon the water was turned back on, but turned off again as plumbers worked to repair damage from freezing temperatures.
They said at a nearby hotel. “We are a low income family, we lost almost everything just paying for the hotel,†Donnelly said.
Amy Dominguez said her apartment was flooded on Tuesday after the pipes burst. “Tuesday afternoon around 5:00 pm. They couldn’t turn off the water before 8:00 pm. So it was two hours of water flowing into my room. There were several residents who had problems, they told me. said mine was the worst. ” said Dominguez.
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Water quality remains a concern for some Austin Water customers
Even though the boil water advisory has been lifted, some Austin Water customers are still concerned about what is coming out of the tap.
Paige Ellis said she was receiving multiple reports on this same issue in District 8.
“There are still so many apartment complexes that have had broken pipes that still need to be fixed and water damage that they are still trying to fix. With apartment complexes, sometimes what happens with it. a broken pipe means the whole building needs to be shut down from the water service, â€Ellis said.
Ellis said the recovery from this event is just beginning. She went out to give water to those who did not yet have it. “District 8 was the first area to boil water and very quickly it turned into a situation where most of the district was without water like most of the city. latest to come back online, â€Ellis said.
But one thing she was happy to see is that the neighbors are helping the neighbors.
Residents simply want the city and state to be better prepared for the inevitable. “I would love to see better leadership from Congress. It’s embarrassing that our own senator ran away in the middle of it all as people froze in their homes,” Donnelly said.
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Energy expert talks about Texas’ future after winter storm
The state’s electricity grid has reached a breaking point and many are wondering what’s next and how is Texas moving forward? Energy Fellow at the University of Houston, Ed Hirs shares insight.
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