SAWS provides financial assistance for plumbing repairs caused by winter storm



San Antonio Water System Naco Pumping Station / KTSA Photo-Elizabeth Ruiz

SAN ANTONIO (KTSA News) – The San Antonio water system has restored service throughout its service area and the boil water advisory has been lifted, but thousands of customers still do not have running water in their homes because the pipes burst during the winter storm.

Many face costly plumbing repairs that they cannot afford, but SAWS has an assistance program. Clients can register for the CPR program online. You can also get help filing a claim by emailing or calling 210-233-FIXX (3499).

“Although SAWS has restored water service throughout its service area, some customers still cannot access water due to pipe breaks and bursts that prevent water from flowing into their homes. homes, ”said SAWS President and CEO Robert Puente. “This program will fill this
so that our neighbors can once again have reliable access to drinking water.

Single-family homeowners with a 2019 home value of $ 140,000 or less are eligible. If the home is worth more than $ 140,000, a household can apply to determine if its income / family size meets the criteria for 140% of federal poverty levels.

Help is also available for qualified tenants, but they must get a signature on an authorization or waiver from the landlord or landlord.

The CPR program, in conjunction with the San Antonio Area Foundation, began with $ 25,000 in seed money from Wells Fargo and a donation of $ 250,000 from the San Antonio Spurs. You can make a tax-deductible donation here.

As an additional resource, the City of San Antonio has created the Emergency Resource Call Center (ERCC) and website ( to help residents affected by the winter storm. You can call 311 and select option 5, or 210-207-6000 to contact a representative from 8 a.m. to 5 p.m. Monday through Friday.

SAWS converted its five bulk water distribution sites to self-service from February 22 at noon.

Faucets will remain available 24/7 at these locations until further notice.

Pumping stations Water distribution sites
Self-service 24/7
Naco 13655 O’Connor Road
Mission 615 E Parc Théo
Maltsberger 758 Halm Blvd to Jones Maltsberger
UTSA athletics complex Kyle Seale Pkwy at W Hausman Road
Booster SE 1208 S Loop 1604 W

Bottled water is still available from the City of San Antonio and from the County of Bexar to several locations in the San Antonio metro area.

  1. Wheatley Heights Sports Complex – 200 Noblewood Dr.
  2. Brooks – Challenger Dr @ Research Place
  3. Texas A&M University – San Antonio – Main campus – One University Way
  4. Port San Antonio – 205 Billy Mitchell Blvd.
  5. SeaWorld San Antonio / Aquatica – 10300 Military Drive West
  6. Six Flags Fiesta Texas – 17000 IH 10 West
  7. Food Bank – 5200 Enrique M. Barrera Pkwy
  8. Our Lady of the Lake University – 411 SW 24th St
  9. Biblical community church – 2477 N Loop 1604 E
  10. Heroes’ Stadium – 4799 Thousand Oaks Dr.
  11. Rolling Oaks Shopping Center – 6909 N Loop 1604 E

Here are the Bexar County bottled water distribution sites

Bullis County Park, 27583 Old Blanco Rd, San Antonio, TX 78260
ï‚· Julius Matthey College, 20350 Red Forest Ln, San Antonio, TX 78264
ï‚· Leon Valley Community Center, 6427 Evers Road, San Antonio, TX 78238
ï‚· AT&T Center, 1 AT&T Center Parkway, San Antonio, TX 78219
ï‚· Converse City Community Center, 407 S. Seguin Rd., Converse, TX 78109
ï‚· District of emergency services, 10, Christian Ministries of the World, 6633 Walzem
ï‚· District 5 Fire & Rescue Emergency Services, 7120 East 6th Street,
Somerset, Texas 78022
ï‚· Emergency Services District 7 Station 116, 18805 Route 16N (Bandera
Road), San Antonio, Texas 78023
ï‚· Emergency services District 4, 28036 Boerne Stage Road, Boerne,



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