San Antonio residents can now request assistance with plumbing repairs from SAWS

SAN ANTONIO – The San Antonio water system is now accepting requests from customers who need help repairing broken pipes to restore service and minimize water loss after the recent winter storm last week.

Customers can register for the Community Pipe Repair Program online, by calling 210 233-FIXX (3499) or by emailing CPR-SA@saws.org. Support in Spanish is available by phone or email.

The program provides assistance in repairing broken pipes that have caused a loss of water to the home or made it necessary to cut off the water supply to the home.

According to a press release, owners of single-family homes valued at $ 140,000 or less in 2019 will be eligible for assistance. If the home is worth more than $ 140,000, then a household can apply to determine if its income / family size meets the criteria for 140% of federal poverty levels.

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“Although SAWS has restored water service throughout its service area, some customers still cannot access water due to broken and bursting pipes that prevent water from flowing into their homes. homes, ”said SAWS President and CEO Robert Puente. “This program will fill this gap so that our neighbors can once again have reliable access to drinking water. “

Tenants who meet the criteria may receive discounts / services. However, they must obtain a signature from the owner / owner on an authorization / waiver form.

The CPR program, in conjunction with the San Antonio Area Foundation, began with $ 25,000 in seed money from Wells Fargo and a donation of $ 250,000 from the San Antonio Spurs.

To help SAWS reach as many residents as possible, the utility is asking residents and businesses to make a tax-deductible donation online.

As an additional resource, the City of San Antonio has created the Emergency Resource Call Center and website to help residents affected by the winter storm.

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Residents can call 311 and select option 5 or 210-207-6000 to contact a representative from 8 a.m. to 5 p.m. Monday through Friday.

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