CHESTER SPRINGS, Pa., May 11, 2020 (SEND2PRESS NEWSWIRE) – People facing plumbing issues amid the COVID-19 pandemic are currently unable or unwilling to invite a professional plumber to their homes. It is a delicate situation. Rocket Plumbing & Drain is working hard to answer the call and has figured out how to save their community time, money and stress with their free virtual plumbing and tele-plumbing services.
Steve and Debbie Reichert, owners of Rocket Plumbing & Drain, felt that this unique problem required an innovative solution that would allow them to maintain their mission of always showing up for their customers, while practicing the necessary social distancing.
For example, a recent client had a problem with the water pressure in her house. Steve quickly responded to the online query and set up a diagnostic session through Zoom. The technology allowed Steve to diagnose the problem and walk the customer through how to fix it, step by step. He even helped the client find the right tools to use in her toolbox. The problem was solved and no worker had to enter the house.
How does teleplumbing work? The registration process is straightforward. On the Rocket website, users are asked to complete a brief ‘consultation request form’ which requests a brief description of the problem, level of urgency, access to tools, video / call capabilities, preferred planning date and the ability to upload a photo of the problem.
âWe try to do everything possible to help our clients during this difficult time and to remain transparent about our services and capabilities remotely,â said Debbie.
Rocket Plumbing & Drain realizes that not all problems can be solved this way, but they hope they can help some get through the crisis.
âAs a business, we practice social distancing and CDC-guided safeguards,â Debbie said. “These free calls are meant to serve our customers during the COVID-19 crisis to see if we can help make temporary repairs for those making an effort to self-quarantine.”
See how a free virtual plumbing consultation works here: https://youtu.be/hmx1jHohnCY
About Rocket Plumbing & Drain
Founded in 1986 by Steve and Debbie Reichert, Rocket Plumbing & Drain has solved thousands of different problems for residential and commercial customers. Its licensed and insured Rocket Response team has over 66 years of combined experience in commercial plumbing services and residential plumbing repair.
For more information: https://rocketdrainpa.com/
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News Source: Rocket Plumbing and Drain